FAQ’s 2017-08-14T11:46:44+00:00

FAQ’s

Here we aim to answer all of the most frequently asked questions.

If you can’t find an answer to your question then please contact us for an answer.

Do You Offer A Guaranteed Xmas Delivery? 2018-02-18T03:40:42+00:00

We use a specialist delivery company who guarantee 100% success and they have never let us down. It is the same company which delivers for the likes of Nando’s, Starbucks, KFC & Domino’s so you can rest assured that your products are in the best hands!

How do I order? 2018-02-18T04:57:10+00:00

You can either order through our website and pay with your credit card through PayPal, which is a very secure 3rd party payment-processing site. Or you can make your order by post or phone, and send us a check. We cannot take credit cards over the phone though. If you would like to pay by check, please make checks payable to Great Clerkes Farm Foods and post to us at the Great Clerkes Farm, Little Sampford, Saffron Walden, Essex, CB10 2QJ. To order on the phone, please call either 07968 148896 or 07801 132334.

When will my order be delivered? 2018-02-18T05:00:14+00:00

Local deliveries throughout the year will be made every Thursday from around 9 am onwards and we’ll call you when we’re on the way so you know when to expect us. You can leave special instructions in case you are out and we will be happy to leave your goods in the shed/with a neighbor, etc. We can arrange alternate delivery days and times, so please call us at 07968148896 or email us at info@greatclerkesfarmfoods.co.uk to arrange this.

For Christmas deliveries in 2017, our delivery date is Saturday 23rd December. Your delivery will be made between the hours of 8 am and 8 pm. If you require delivery on any other day, please get in touch with Simon on 07968 148896 or Clare on 07801 132 334 or email info@greatclerkesfarmfoods.co.uk.

Can I request a time for delivery? 2018-02-18T03:51:26+00:00

We do not deliver our geese and chickens ourselves; a delivery is made through a 3rd party courier specializing in temperature-controlled deliveries. Therefore, we don’t know the exact delivery time but we can find out rough times on the day of delivery. A delivery can arrive anytime from 9am-9pm. If you are out, please leave alternate delivery instructions.

I might not be at home on the 23rd December. Can I leave instructions for my goose to be left somewhere? 2018-02-18T04:00:39+00:00

Please make a note as you checkout and tell us what you want us to do with your goose or chicken. If you’ve already ordered, just email us at info@greatclerkesfarmfoods.co.uk and telephone 07801 132 334. In the case that you are not home, we recommend you leave instructions about where you want your order to be delivered. This way you will avoid having to pay a re-delivery charge.

I want to collect my goose or chicken – how do I get to Clerkes Farm? 2018-02-18T04:17:48+00:00

The farm is in a beautiful part of North Essex and is surrounded by lots of footpaths and cycle tracks.
We are located in Little Sampford, Essex, just 5 minutes outside of the historic town of Thaxted which has lovely tea rooms and shops.

From Thaxted, follow the signs for the Bardfields.
You will drive out of Thaxted up a hill past the primary school and fire station.
At the fork at the top of the hill, turn left towards Little Sampford and Finchingfield.
Continue along this road for about 2.5 miles until you get to a black and white striped signpost on the left which says Great Clerkes and Flemings Farm.
Take this road down the hill and turn left at the fork. You will then reach the farm.

We are open from around 9 am to 4 pm.
Please call us on 07968 148896 to let us know when you would like to collect so we can ensure there is someone there to meet you with your order.

We don’t have a farm shop at the farm just yet, but your items will be ready and waiting for you to collect.

When can I collect my order? 2017-10-04T12:20:41+00:00

Orders can be collected on Thursday 21st, Friday 22nd and Saturday 23rd December between 8am-5pm.  We’ll also have on sale at the farm local produce such as honey, fruit and vegetables and a selection of our own homemade pies, pate and smoked meat so you can stock up for Christmas at the same time as collecting your goose!

What size goose should I order? 2018-02-18T04:20:23+00:00

This is an approximate guide to how many people each weight of goose feeds. Please note it will vary depending on the shape of the goose and your portion size and appetite.

4kg – 4-5 people

4.5kg – 4-6 people

5kg – 5-7 people

5.5kg – 6-9 people

6kg – 8-12 (sometimes more)

 

 Turkeys
Feeds Kg Price £/kg
4 – 5 4 £40.60 £10.15
5 – 6 4.5 £45.68 £10.15
6 – 7 5 £50.75 £10.15
7 – 8 5.5 £55.83 £10.15
8 – 9 6 £60.90 £10.15
9 – 10 6.5 £65.98 £10.15

Why can I not order an exact size bird? 2018-02-18T04:30:54+00:00

The growing of free-range poultry is not an exact science due to the constant changes in temperature and weather, which affect the overall size and finish of each bird from year to year. Because the birds do not stop growing at an exact weight, we are forced to sell the birds in a half Kg weight ranges (range is determined from the weight you have chosen).  For example, a 4kg goose will weigh between 3.7kg and 4.25kg.  A 4.5kg goose will weigh between 4.26kg and 4.75kg.  A 5kg goose will weigh between 4.76kg and 5.25kg.  A 5.5kg goose will weigh between 5.26kg and 5.75kg.  A 6kg goose will weigh between 5.76kg and 6.25kg.  A 6.5kg goose will weigh between 6.26kg and 6.8kg.  However, we will always try to ensure that your bird is as close as possible to the exact weight you have ordered.

What comes with my goose? 2018-02-18T04:34:20+00:00

All geese come with giblets (heart, liver, neck and gizzard) and a bag of fat (extracted from the goose). You can use this fat supplements to make delicious roast potatoes. The weight of your goose is inclusive of these items.

Goose giblets make the most wonderful gravy, soup or stock when boiled down, and even a fantastic treat for the dog.

Goose fat is incredibly versatile – with a rich flavour and silky texture it is rightly famous for making the ultimate roast potatoes. This unique fat can be used for many other recipes.

Chips, omelettes, fried eggs, dumplings, pastry, fried onions, any roast dish or recipe that uses butter can be greatly improved by using our goose fat.

How will my goose come? 2018-02-18T04:36:01+00:00

All our birds are oven-ready and come with a bag of giblets and goose fat. If you’d like your goose to have the neck left on, or if you would prefer to gut the bird yourself, please let us know in your order details.

I’ve just received my goose and it smells? 2018-02-18T04:41:46+00:00

Our geese and chickens are free-range and have been hung for a short time. Due to this, they will have a “gamey” smell which is entirely normal. In fact, if you buy a goose or chicken that does not smell, it indicates that the meat is of bad quality. However, if your goose or chicken has a strong off or fishy smell, you should contact us.

Please follow our instructions for storage to ensure that your goose stays in top condition. These can be found below and also on the leaflet that comes with your goose.

How should I store my goose before I eat it? 2018-02-18T04:42:41+00:00

Take your goose out of the box (this is very important as it will stop it from sweating) and store it in your fridge (below 3 degrees Celsius).

How do I cook my goose? 2018-02-18T04:44:35+00:00

Our geese come with their own cooking instructions/recipe card which gives a step by step guide on how to cook and roast your Christmas goose.

I’ve never eaten goose before – what kind of meat is it? 2018-02-18T04:48:34+00:00

Goose is a rich, dark meat, quite unlike chicken. When cooked properly, it is tender, juicy and absolutely delicious. Crispy goose skin is also wonderful. Best of all is goose fat. With it you can make the best roast potatoes you’ll ever eat.

Why do you need my telephone number on the order form? 2018-02-18T04:53:50+00:00

We may need to contact you about your delivery or order, especially during urgencies. For example, if the courier cannot find your house, we will contact you via phone in order to reach you and safely deliver your order to you.

We will never pass your phone number on to anyone else and we will only ring you if necessary.